Returns & Exchanges - International Policy
Returns & Exchanges - International Policy
We want you to love your M.P.Art purchase! If you're not completely satisfied, we offer a 14-day return policy for all international customers.
RETURN PROCESS - PLEASE READ CAREFULLY:
NON-DEFECTIVE RETURNS (Wrong size, wrong color, changed your mind, item doesn't fit, or you simply don't like it):
→ Return Address:
M.P.Art
c/o Hoffmann Enterprise GmbH
Siemensstr. 17
29643 Neuenkirchen
Germany
→ You pay return shipping costs
→ Item must be unused and in original condition
→ Refund within 14 days after we receive the item
DEFECTIVE OR FAULTY PRODUCTS (Manufacturing defects, printing errors, damaged during production, or quality issues):
→ DO NOT send to the address above!
→ Contact us FIRST at info@mpart-style.com
→ We will provide the correct return address based on your product and location
→ We pay all return shipping costs
→ Full refund or replacement
HOW TO INITIATE A RETURN:
- Contact us at info@mpart-style.com within 14 days of receiving your order
- Include your order number and reason for return
- We will confirm your return and provide instructions
- Ship the item back to the appropriate address
- Receive your refund within 14 days after we receive the item
REFUND POLICY:
Once we receive your returned item, we will inspect it and process your refund. The refund will be issued to your original payment method within 14 days. Please note that it may take additional time for your bank or credit card company to process the refund.
Shipping costs: Original shipping costs are non-refundable for non-defective returns. For defective products, we will refund all shipping costs.
EXCHANGES:
We currently do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order.
EU CONSUMER RIGHTS:
For customers in the European Union, you have the right to withdraw from this contract within 14 days without giving any reason, in accordance with EU Consumer Rights Directive 2011/83/EU.
EXCLUSIONS:
The right of withdrawal does not apply to contracts for the supply of goods made to the consumer's specifications or clearly personalized.
CONTACT US:
M.P.Art
Email: info@mpart-style.com
Business Registration Address (not for returns):
M.P.Art
Münzstr. 2
20097 Hamburg
Germany