Refund policy
Right of Withdrawal / Cancellation Policy
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
Withdrawal Period: The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
How to Exercise Your Right of Withdrawal: To exercise the right of withdrawal, you must inform us (M.P.Art, Email: info@mpart-style.com) of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or e-mail).
START A RETURN ONLINE:
Visit our Return Portal: https://mpart-style.com/en/apps/parcelpanel-returns/
RETURN PROCESS - PLEASE READ CAREFULLY:
NON-DEFECTIVE RETURNS (Wrong size, wrong color, changed your mind, item doesn't fit, or you simply don't like it):
→ Return Address: M.P.Art c/o Hoffmann Enterprise GmbH, Siemensstr. 17, 29643 Neuenkirchen, Germany
→ You pay return shipping costs
→ Item must be unused and in original condition
→ Refund within 14 days after we receive the item
DEFECTIVE OR FAULTY PRODUCTS (Manufacturing defects, printing errors, damaged during production, or quality issues):
→ DO NOT send to the address above!
→ Contact us FIRST at info@mpart-style.com
→ We will provide the correct return address based on your product and location
→ We pay all return shipping costs
→ Full refund or replacement
Effects of Withdrawal: If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
Return of Goods: You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
Exclusions: The right of withdrawal does not apply to contracts for the supply of goods made to the consumer's specifications or clearly personalized.
Contact for Withdrawals: M.P.Art, Email: info@mpart-style.com
Business Registration Address (not for returns): M.P.Art, Münzstr. 2, 20097 Hamburg, Germany